Wir sorgen für Sicherheit

Our Covid Safety Charter

Cleaning protocols, procedures and actions... to minimise the spread of Covid-19

As well as ensuring you have a fun and enjoyable boating holiday, your safety, and that of our teams, is of paramount importance to us. We have procedures in place to enable us to operate in accordance with covid-19 safety guidelines and we appreciate everyone doing their part to ensure they are followed at all times. 

Our bases

OUR BASES

  • Surfaces and high-use touchpoints in reception will be regularly cleaned and disinfected throughout the day.
  • Signage is in place to encourage social distancing and regular hand washing.
  • We recommend payment by card - card transaction machines will be disinfected between each user. However, cash payment is still accepted if you have no other means of payment.
  • Hand sanitiser will be available in our reception areas.
  • Reception areas will be disinfected at the end of every working day.
  • Perspex screens will shield our customers and colleagues while at our reception desks.
  • We are planning for our toilets and showers to be open throughout the season, as long as local recommendations and restrictions allow​.

Our boats

OUR BOATS

  • Our cleaners will thoroughly clean each boat, paying close attention to high-use areas such as steering and navigation controls, doors and handles, bathrooms and showers, as well as external seats, tables and controls. They will then disinfect all inside surfaces including floors, curtains, cushion, upholstery and mattresses with disinfectant spray supplied by IPC, experts in biotechnology which kills all types of bacteria and viruses – including coronavirus.
  • All onboard documents (i.e. navigation charts, manuals, etc) will be cleaned with disinfectant spray between customers.
  • Bed linen and towels are washed at high temperature.

FACE MASKS AND SOCIAL DISTANCING

We require our customers to always follow the most up to date local government advice around wearing masks and social distancing. As guidelines often change, and as per advice in our pre departure videos, we would recommend:

  • that customers wear masks while inside the base premises (e.g.in reception) and whenever social distancing measures are difficult to observe, such as during pre departure briefings.
  • that only one customer from your group goes into reception at any time to make it more comfortable for everyone. At our bases with smaller receptions, only one customer in total will be allowed in reception at any given time.

Please follow all guidance given by our base team on arrival.

Our base team

OUR BASE TEAM

  • Base staff will not report for work if they display symptoms of Coronavirus
  • Our base team will exercise social distance practices and will wear a face mask inside the base premises (e.g. in reception) and whenever social distancing measures are difficult to observe, such as during pre departure briefings. At other times, our team will follow the most up-to-date local government advice and our customers should do the same. As restrictions evolve, our team may adjust their approach accordingly with regard to social distancing and the wearing of masks. However, our team will be happy to wear a face mask during any communication and interaction with our customers, so please feel free to ask them to do so.
  • Our base staff will welcome guests with a smile – but will not offer a handshake – we hope you will understand.

Our processes

OUR PROCEDURES

  • To reduce the amount of time our guest spend in reception and in public areas, we’re asking customers to carrying out as many check-in requirements prior to their arrival as possible. This includes some ‘must do’ actions as well as the opportunity to watch our 'Arrival and Area Briefing' video - a link will be sent to you via email. Guests will also receive a call from base staff, sometime in the week prior to departure, to confirm their arrival time and complete other check-in formalities. See getting ready’ page for more details.
  • Arrival times of each booking will be staggered as much as possible to reduce the amount of guest on site at any one time. See ‘Your arrival’ page for more details.
  • Our check-in process and our pre-departure briefings have been reviewed to limit the time our team spend in close proximity with our customers. See ‘Your arrival page for more details.

We’ve been awarded the World Travel & Tourism Council's 'Safe Travels Stamp' - an an international symbol to help travellers recognize companies that are upholding the highest standards of health and safety protocols issued by the WTTC. Our protocols are in place and we are operating safely. We look forward to seeing you in 2021.