BOOK WITH CONFIDENCE

You want to know that you’ll be safe, your money is safe and that, if Covid-19 should disrupt your holiday plans, you have the flexibility to amend them or receive a full refund. We can provide all these reassurances, and at no extra cost to you. So why not secure your ideal holiday now, while there’s still availability, and give yourself something wonderful to look forward to? Then relax in the knowledge that we’ve got you covered. Who's on board?

Cash Refund Guarantee

 

Cash Refund Guarantee*

For ALL new and existing bookings (and re-bookings) made by 31st October 2022.

You can accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip before you depart, due to any of the Covid-19 related reasons outlined below.

Zero amendment fees

 

Total flexibility*

For ALL new and existing bookings (and re-bookings) made by 31st October 2022.
You can now make one change to your booking up to 14 days before your departure… AND we won't charge you an amendment fee. If you decide to make the change within 14 days of departure, the change will be permitted, but only if one of the below Covid-related reasons applies. Again, in this instance, we will also waive our amendment fee. And for even more flexibility, you can transfer your booking to another person if you wish. Terms apply - see below.

Cash Refund Guarantee: In accordance with our booking terms and conditions, if your balance is not paid in time, we shall cancel your booking and will retain your deposit and any other relevant charges. You then will not be eligible for any subsequent reimbursement under our Cash Refund Guarantee. Your balance due date will be clearly shown on your booking confirmation.  

 

Total flexibility: We will waive our amendment fee for changes made to your departure date, duration, base, region and boat type, subject to availability. If the new holiday cost is higher, you will need to pay the difference. If the new holiday cost is lower and your change is made up to 14 days before departures, we will give you credit for the difference which you can redeem against pre-booked extras or a future booking. If the new holiday cost is lower, and the change is made within 14 days of departure for a covid-related reason, a cash refund of the difference will be permitted. Please note that only one free-of-charge change is permitted per booking. If one of our applicable covid-related reasons does not apply, amendments within 14 days of departure are not permitted in accordance with our booking terms and conditions. You may transfer your booking to another person although written permission from the original lead booker will be required.

 

Applicable Covid-19 related reasons are:

For any of the  below reasons to apply, it must be confirmed that they will still be in place on your date of departure. If restrictions are in place with no definitive end date, you may not cancel until 8 weeks prior to your departure, at which point they must still be in place to qualify for a cash refund.

  • We have confirmed we are unable to operate your holiday as local government restrictions prevent us from doing so.
  • Your home government, or the government of your destination country has imposed Covid-19 related restrictions on movement and travel, which apply to you or members of your party, and which prevent you from travelling.
  • The government of your destination country, instructs you not to mix with households with whom you planned to travel with.
  • You, or a member of your party, is required to self-isolate in accordance with government guidelines.
  • You are instructed by the authorities that you must self-quarantine on arrival at your destination or after your return to your home country, regardless of whether you present a negative Covid-19 test or not. Some countries do not require you to quarantine if you present a negative Covid-19 test taken 24 hours before your departure. In this instance, refusal to take a test and then being asked to quarantine is not an applicable reason for not being able to travel.

 

Catching Covid-19

If you test positive for Covid-19 within 14 days of departure, regardless of whether you're affected by government restrictions or not,  we will allow you to change your booking under our ‘Total flexibility’ policy. 

Testing positive for Covid-19 is not an applicable reason, in itself, to claim a refund under our Cash Refund Guarantee. However, if government-imposed restrictions prevent people with Covid-19 from travelling or requires them to self-isolate, then you will be covered under our Cash Refund Guarantee. 

(Note: in both instances, we will require proof of a positive test.)

Covid Safety Charter

 

Covid Safety Charter

We take the safety of our customers and colleagues very seriously and have carefully reviewed and adapted the procedures at our bases to enhance our cleaning protocols and to ensure we can operate in accordance with covid safety guidelines.

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Financial Confidence

 

Financial Confidence

Not only do we have over 50 years’ of boat charter experience with more boats and bases than any other company, we are also part of Travelopia, the world’s largest collection of specialist travel brands. This makes us, by far, one of the most financially stable boat charter companies in the world.

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ALREADY BOOKED?

Our 'Cash Refund Guarantee' and Total Flexibility' policies apply to all new bookings, as well as existing booking, so you can continue to book with the confidence.

 

If you are currently in possession of unredeemed refund credit, you must use this to rebook a new holiday for our ‘Cash Refund Guarantee’ policy to apply.

If your departure date is less than 8 week away, and if you can no longer proceed with your holiday for one of the coronavirus-related reason listed above, please call us on 1-800-734-5491 during office opening hours (Monday to Friday: 8:30am - 5:30pm / Closed: Weekends). Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly. 

 

If you wish to amend you booking, you can do so at anytime, but please give us at least two week’s notice if the reason for you amendment is not one of the Covid-19 related reasons listed above. You can either contact us or complete our online rebooking form and we will check availability and get in touch with you.

 

If you have booked via an agent, you must contact your agent directly.

Our ‘total flexibility’ allows you to make one free-of-charge amendment to your booking to a different departure date, base, region or boat, regardless of the reason. However, we ask that you give us at least two week’s notice. If your booking is less than two weeks away, then your booking must be affected by one of the coronavirus-related reasons listed above to amend free-of-charge, otherwise our standard amendment fees, terms and conditions will apply. 

Although you should check your own cover, nearly all insurers have stopped insuring for coronavirus-related claims in general (i.e. cancellation, repatriation, etc) which is why we have introduced our ‘Cash Refund Guarantee’ and ‘Total Flexibility’ policy to protect you. Some insurers are still offering cover for coronavirus-related emergency medical treatment abroad. It might pay to shop around if you want this additional peace of mind.

 

Travel Insurance is an important part of every holiday and we strongly recommend that you take out adequate cover, preferably from the moment of booking to ensure cancellation is covered. Cover should be obtained whether travelling abroad or at home.

If your booked holiday is able to proceed, you will not be entitled to a cash refund under our 'Cash Refund Guarantee'. However, we understand the closure of such leisure establishments will affect the enjoyment of our holidays for many customers. In this instance, you can benefit from our 'Total Flexibility' policy, which will allow you to make one change to your booked region or departure date, with no amendment fee.

Unfortunately not. If you wish to keep your booking in place, you must pay your balance in accordance with our usual terms and conditions. 

If you feel unwell and display symptoms of Covid-19, then we recommend that you take a lateral-flow or PCR test to confirm whether you have Covid-19.

 

If you test positive within 14 days of departure and government-imposed restrictions prevent anyone with Covid-19 from travelling, or requires them to self-isolate, then you can amend your booking for free under the terms of our ‘Total flexibility’ policy. You may also cancel in accordance with our Cash Refund Guarantee if an alternative date is not a suitable option for you. In these circumstances, you may request to change/cancel your booking right up to the day of departure. However, we will require you to provide evidence to support your claim. Please call us as soon as you know. (If you have booked via an agent, please contact them directly.)

 

If government-imposed restrictions DO NOT prevent people with Covid-19  from travelling, or require them to self-isolate, then you will not be eligible to cancel and receive a refund. However, we will still gladly amend your booking under our 'total flexibility' policy if you would prefer not proceed as booked. (Note: we will require proof of a positive test.)

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice and/or testing. You may need to make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.

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LOOKING FOR MORE? CLICK BELOW...

Travel restrictions >

Can you cross the border? Are you allowed to travel to and from our bases? 

 

Rules and restrictions while on holiday >

Do you need to be vaccinated? How will local restrictions affect your holiday experience?

 

Our Covid Safety Charter >

Find out what we're doing to reduce the risk of infection while you're on holiday

 

Covid-19 test locations >

If you're required to test while on holiday, find out where the local test centres are here

AM I ALLOWED TO TRAVEL?

Covid compliantTravelling TO your destination country

It is your responsibility to check and conform to any relevant guidance and measures that are in force to help keep you, our other customers and our team safe. These may include government travel restrictions and that prevent you and your party from being able to travel to your destination country or vaccination requirements that must be complied with as a condition of entry. 

Further advice and useful links about all such restrictions can be found below, for each of our destinations.

BelgiumTravelling TO Belgium from Canada

The authorities in Belgium set and enforce entry rules. Please check the Belgian Covid-19 Travel Website for current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Website.

 

Travelling TO UK from Canada

The authorities in the Ireland set and enforce entry rules. Please check the UK Government's website for current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Website.

FranceTravelling TO France from Canada

The authorities in France set and enforce entry rules. Please check the French Government’s Ministry of the Interior website for current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Website.

 

GermanyTravelling TO Germany from Canada

The authorities in Germany set and enforce entry rules. Please check the German Government’s Federal Ministry of Health's website for current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Website. 

IrelandTravelling TO Ireland from Canada

The authorities in the Ireland set and enforce entry rules. Please check the Irish Government's website for current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Website.

 

ItalyTravelling TO Italy from Canada

The authorities in the Italy set and enforce entry rules. Please check the Italian Government's online questionnaire to check if you are compliant with current entry requirements. Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Wesbsite.

 

NetherlandsTravelling TO the Netherlands from Canada

The authorities in the NETHERLANDS set and enforce entry rules. Please check the Government of the Netherlands Covid-19 web pages for current entry requirements.  Further information and advice for Canadian citizens can be found at the Government of Canada's Travel Wesbsite.

 

Traveling back to Canada FROM your destination country

There maybe also be measures imposed by your home government, such as quarantine requirements, that apply when returning home from your destination country. You should check and comply with all. The following summary is our interpretation of the current rules that apply to Canadian citizens. It is meant for general guidance only. If you intend to travel, all travellers MUST visit ArriveCAN to corroborate the information and for further details. 

ALL Travellers (including Canadian citizens): Mandatory random arrival testing has resumed at airports and any traveller (even fully vaccinated) may be required to leave the airport for testing. Travellers who must test will receive an email shortly after entering Canada. No changes to arrival testing at land borders. 

Restrictions WHILE IN your destination country

Regardless of where you are travelling from, you should ALSO keep checking the latest local advice and guidelines for the country you are cruising in. There may be requirements you need to prepare for in advance, such as getting vaccinated or buying facemasks. Or there maybe restrictions that prevent you and your party from going on your cruise together or restrict what you can and can’t do while on holiday.

If you are affected by any Covid19-related restrictions and you are unable go on you cruise as booked or if you are required to quarantine upon your return, don't worry… our 'Cash Refund Guarantee' and 'Total Flexibility' Policy will apply. If your departure date is less than 8 week away, please contact us so that we can discuss alternative options with you. (If you have booked via an agent, please contact them directly.)

Before you carry out your test, please make sure you check the test timing requirements for the country you’re travelling to. If you carry out your test too early, it may be invalid. 

 

If you are traveling by air, sea or rail we advice you follow testing advice and requirements from your airline, ferry company or train operator. Many ports and airport are working with laboratories to offer testing before you travel. Please ensure that you check if you are required to book tests in advance. 

 

For outbound international travel, tests are available but you may be charged for a private test. COVID-19 testing is available throughout Canada for medical purposes. 

The following are a selection of locations that can supply tests for travel purposes. The following information is not an exhaustive list and is subject to change. 

 

 

Le Boat is not connected to the above companies or services and cannot be held liable for the information or services they supply. 

If you are travelling by air, sea or rail we advice you follow testing advice and requirements from your airline, ferry company or train operator. Many ports and airport are working with laboratories to offer testing before you travel. Please ensure that you check if you are required to book tests in advance.

 

Before you carry out your test, please make sure you check the test timing requirements for the country you’re travelling to. If you carry out your test too early, it may be invalid.

 

Le Boat does not have the facilities to directly offer customers Covid-19 tests, however we have compiled a selection of local laboratories that supply tests near to our bases.

If your pre-departure test result is positive, you should follow government guidance and you may need to seek treatment where you are, until you have recovered. If the local authorities tell you to quarantine, you should expect to do this prior to traveling home. It is not possible to quarantine on board one of our boats, but our base or customer services teams will provide you with advice and support to find accommodation that is suitable for your needs.

 

Prior to traveling we also advice you check you have adequate travel insurance to cover you if you are required to self-isolation away from home.

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LOOKING FOR MORE? CLICK BELOW...

My booking >

Should you book now? Can you cancel or amend an existing booking? Do you have refund credit to use? 

 

Rules and restrictions while on holiday >

Do you need to be vaccinated? How will local restrictions affect your holiday experience?

 

Our Covid Safety Charter >

Find out what we're doing to reduce the risk of infection while you're on holiday

 

Covid-19 test locations >

If you're required to test while on holiday, find out where the local test centres are here

VACCINATION STATUS AND TESTING

Do I need to be fully vaccinated or have proof of a negative Covid-19 test?

PlaneFOR TRAVEL TO AND FROM YOUR BASE: Travel restrictions relating to vaccination status and Covid-19 testing vary by country. Please see the 'Travel restrictions' tab for advise on where to find the most-up-to-date information.

 

 

Horizon iconFOR BOATING: We do not require to see any evidence of vaccination against Covid-19, or a negative test result, before you are allowed into our bases or before you depart on one of our boats. However, we kindly ask that you help to keep our other customers and our colleagues safe by taking a test shortly before your vacation if possible. And, if any member of your party starts to display coronavirus symptoms or tests positive for Covid-19 in the weeks prior to your departure, they should follow the latest government advice in your home country with regards to taking a test and self-isolating.

 

Le boat cycle iconFOR GETTING OUT AND ABOUT: Your vaccination status and the requirement to take a Covid-19 test in order to visit certain public places (such as shops, restaurants and attractions) varies by country.  Please see below for more details about this, as well as other rules and restrictions in place which may affect your holiday experience... in all our destinations.

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HOW WILL COVID-19 AFFECT MY HOLIDAY EXPERIENCE?

What are the current local Covid-19 restrictions in my destination?

To find out about any restrictions that may affect your travel to or from our base, please refer to our 'Travel restrictions' tab for advise on where to find the most-up-to-date information. For Covid-19 restrictions that may affect what you can and can't do in each of our destinations, and what precautions are currently in place  - we've provided a helpful summary below. Such rules and guidance often changes, so we’d recommend you start checking restrictions no earlier than 4 weeks prior to travel and you should keep checking right up until the day of departure in case they are updated. 

BelgiumOur Belgium cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

No – there are currently no restrictions.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No - the mandatory requirement to wear masks has been removed for these venues, although is still required in some places such as on public transport.

 

Are there limits on the number of people in my group?

No– there are currently no restrictions.

CanadaOur Canadian cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

No - there are currently no requirements, however you should wear a mask if you are recovering from, or have symptoms, of COVID-19 or you have been in close contact with someone who is recovering from, or had symptoms, of COVID-19.  Businesses and organizations may implement their own rules and policies related to masking within their settings.  

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No - a face covering is not currently mandatory in enclosed public spaces.

 

Are there limits on the number of people in my group?

No – there are currently no restrictions

UKOur English and Scottish regions are now open for the 2022 season.

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

No – there are no current requirements for these venues.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

In England and Scotland, the wearing of face coverings is no longer required, but is recommended in crowded, enclosed spaces.

 

Are there limits on the number of people in my group?

No– there are currently no restrictions.

FranceOur bases in France are now open.

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues? 

No - there are currently no requirements. Masks are only required in health care facilities and recommended on public transportation.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No – there are currently no restrictions

 

Are there limits on the number of people in my group?

No – there are currently no restrictions.

GermanyOur German cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

Not for shops. However, for restaurants and leisure venues, people over 18-years-old will be admitted if they have recovered from COVID or are fully vaccinated, and only if they can also present a negative test result (although, people with a booster vaccination do not need a test). See: www.integrationsbeauftragte.de/ib-de/staatsministerin/corona/

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

Yes - wearing of facemasks is mandatory in enclosed public spaces. Wearing a medical-grade mask remains a legal requirement in shops.

 

Are there limits on the number of people in my group?

No - there are currently no such restrictions

IrelandOur Irish cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

No – there are no current requirements for these venues.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No - the mandatory requirement to wear masks has been removed, although is recommended on public transport and in healthcare settings.

 

Are there limits on the number of people in my group?

No– there are currently no restrictions.

ItalyOur Italian cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

From 1st May there are no restrictions.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No - Until 30th September, the mask (FFP2) is compulsory only on trains, ferries and local public transport (excluding planes). 

 

Are there limits on the number of people in my group?

No– there are currently no restrictions.

NetherlandsOur Dutch cruising region is now open for the 2022 season

 

 

Are shops, restaurants and leisure venues required to close?

No – there are currently no restrictions.

 

Do I need to show proof of vaccination to be allowed into shops, restaurants and leisure venues?

No – there are no current requirements for these venues.

 

Do I need to wear a facemask when inside shops, restaurants and leisure venues?

No - In the Netherlands wearing a face mask is no longer mandatory anywhere.

 

Are there limits on the number of people in my group?

No– there are currently no restrictions.

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LOOKING FOR MORE? CLICK BELOW...

My booking >

Should you book now? Can you cancel or amend an existing booking? Do you have refund credit to use? 

 

Travel restrictions >

Can you cross the border? Are you allowed to travel to and from our bases? 

 

Our Covid Safety Charter >

Find out what we're doing to reduce the risk of infection while you're on holiday

 

Covid-19 test locations >

If you're required to test while on holiday, find out where the local test centres are here