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Salsa A

Reviews for the Salsa A

5
 
From the booking, the check in and the experience on the boat it was excellent.
Excellent value for your money
5
 
Wonderful holiday!Le Boat staff were all polite, friendly and helpful. Our boat was clean, well equipped and exactly as advertised. Can't wait for our next Le Boat holiday!
Excellent
Comment from 
The Le Boat team
Dear Angela,Thank you for giving us your feedback, it is very important to us. We are delighted you enjoyed your holiday with us, the photo looks lovely! We hope to welcome you on board with Le Boat again soon.Best wishes,The Le Boat team
5
 
Service was great. Called a couple of times prior to trip to make changes which was easy and very straightforward. On arrival staff polite and extremely helpful.
Great boat, plenty of room for 4 adults and two children
Comment from 
The Le Boat team
Dear Amanda,Many thanks for taking the time to provide your feedback, it is very appreciated. We are very pleased to hear you enjoyed your trip with us and we hope to see you on board with Le Boat again soon!Best wishes,The Le Boat team
5
 
The staff at the base were very helpful and efficient, however the information concerning the route leaves much to be desired:1. the map provided is only partial - the brenta part -so time clculations were mostly guesses.2. before the entry to padova there is a fork of the canal and the direction signs are hidden.3.there is a lock before padova which is not marked on the maps.however the recomendation to stay in St. Hellena in Venice was very good.I'm sorry - but that was a one-time experience in Italy. from my experience with "le boat" the Canals in france are better suited for such a holiday and the next time we'll gladly go with le boat to a holiday in france/
A lot of room, very well equiped.
5
 
What we enjoyed about Le Boat Service:Setting up and reserving our boat/route was very easy. Le Boat was also excellent at setting up the cabs/transport to and from the boat basins and answering transport questions. There port facilities along the Midi Canal were quite nice and had everything we needed. The information binders were very helpful in mapping out our days and our destinations.Le Boat seemed to us, to have the nicest fleet of boats on the canal and seemed to have the best services.The Not so Perfect parts: We paid for an early check-in. When we arrived at the Le Boat basin in Castelnaudary, we were told that they were not ready to check-in and we were invited to wait 10-15 minutes until they were ready. Less than 10 minutes later, another couple came in and asked to be checked in (no early check-in purchased) and the same woman proceeded to help them - we were sitting in her line of sight. We thought this was unprofessional and not the best customer service. We also were never given the key to our boat safe. When requested, the Castelnaudary team said they would try to find one. They were unable to find one and we were without use of this portion of our boat.We paid for the BBQ in advance. When we arrived at the boat, the BBQ was not on board and the team had forgotten to include it. They said they hoped they had one left. They did find one, if we hadn't thought to check, we wouldn't have received what we had paid for in advance.
Our boat was exactly the right size for our group and we loved the layout. The two outdoor decks were wonderful. The upper deck was generous and a great for our family meals together. The beds were really comfortable - deceptively so. Two fridges in the kitchen were great! For a boat that can house 8 +2 people, the coffee press was too small. Larger or two coffee presses would have been awesome!
Comment from 
The Le Boat Team
Many thanks for your feedback. We are sorry for the inconvenience that was caused by your late departure and missing items. Your comments are important to us and will help us improve our operations and services. We hope to welcome you back onboard soon!